I booked this tour two days before, and I was so pleased with how responsive and professional the team were. I immediately received a text on WhatsApp confirming and was offered a private return trip from my hotel to the office (for a cost). Shortly after I received a check in form via email.
I was picked up on time, and arrived at their new office in Serangan.
I was greeted by Derrick as soon as I arrived. He was so lovely and advised he would be our guide for the day. This is a guy who was clearly a seasoned diver and swimmer, and I immediately felt comfortable in his hands.
Derrick advised us later on he could not go as he was unwell, and so we got... Ringgo! The loveliest guy. He was organised, instructed us clearly, and took care of all of us (we had a traveller who had motion sickness and then cut his toe!). Owing to this, Ringgo accommodated the change in itinerary to get to land so our fellow traveller could recover. Lunch was early, but it meant that our unwell traveller got to enjoy his experience without being sick.
Ringgo made sure we were all comfortable prior to our snorkelling, and continuously checked in on us to see if we were okay. Always made sure we were close by. For the final snorkel spot, he took us away from the crowds a bit, and just as well. We saw five turtles! An absolutely lovely, lovely guy. Like Derrick, clearly an experienced diver and swimmer. If you get either of these guys, you're going to be looked after well.
The facilities were great at the new office; coffee was provided, and food could be purchased prior to departure. The vessel was in excellent condition, and you could climb to the top and chill on the bed whilst travelling. Lunch was at a sweet spot with a view. Food was delicious and just enough so you don't feel too full. Lunch is included in the price (unless you buy alcohol or extra food). The entire tour was well organised. Even with the change around in itinerary. Communication is clearly excellent with this team.
I highly recommend this company for diving and/or snorkelling. I would absolutely book with them again when I come back to Bali.